Customer Satisfaction Survey

You have recently attended a training service at OBA. We would like to hear your opinion about OBA and the training you have undertaken. The questionnaire will take approximately 10 minutes of your time. If you find this difficult, please ask someone to assist you.

Thank you in advance for your cooperation!

General

Name *

Voornaam

Achternaam

1. Did you attend the course, workshop, or training in person or online?

Physical training on-site.
Online training
Other, please specify:

1. Explanation

To what extent did the course or training meet your expectations?

Better than I expected, because...
As I expected, because...
Worse than I expected, because...

2. because:.. *

3. What grade would you give for the accessibility of the location? *

niet tevreden zeer tevreden
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4. What grade would you give for the space in which the training was conducted? *

niet tevreden zeer tevreden
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5. What grade would you give for the support provided by the trainer during the course? (Consider aspects such as consideration for personal circumstances, the opportunity to make up for missed lessons, etc.) *

niet tevreden zeer tevreden
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6. What grade would you give to the information you received from the trainer? (Consider aspects such as the schedule, the curriculum, agreements regarding attendance and absence.) *

niet tevreden zeer tevreden
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To what extent did the course material during the training align with the final test or exam? *

niet tevreden zeer tevreden
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Accessibility and speed

What grade would you give for the opportunity to ask questions about the course material? *

niet tevreden zeer tevreden
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What grade would you give for the speed at which questions were answered? *

niet tevreden zeer tevreden
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Employees

10. What grade would you give for the expertise of the instructor? *

niet tevreden zeer tevreden
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11. Did you have a fixed teacher or trainer for your training service?

Yes
No
Not applicable:

11. Explanation *

Final assessment of the training

12. What grade would you give for the course or training as a whole? *

niet tevreden zeer tevreden
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12b. Why did you give this grade? *

Overall assessment of the training

13. Finally, do you have any additional comments or remarks about the training, trainer, or this survey?